Our Guarantee & Warranty - Emberly Chimney Cleaners Downers Grove

The Emberly Chimney Cleaners Downers Grove Guarantee

We stand behind every chimney we touch in Downers Grove. Since 2009, we’ve inspected and cleaned more than 38,000 chimneys, and every single job started with a written price and ended with a documented photo record. That’s not marketing language. It’s Clause 1 and Clause 4 of the Haven Standard, the operating system we’ve run under since day one. When we say we’ll do something, we write it down first, do the work second, and prove it with photos third. If it’s not done right, we make it right. That’s the 365-Day Done Right Promise, stamped on every job we complete in Downers Grove and every community we serve.

Call (331) 253-4980

What’s Covered

• Workmanship on every repair, sweep, and rebuild. If a joint we sealed leaks, a liner we installed shifts, or a crown we poured cracks from our labor within 365 days, we return and fix it at no charge. This covers our hands-on work in Downers Grove homes from the smoke chamber to the cap.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex liners, HeatShield refractory mortar, Gelco caps, Olympia Chimney components, Famco hardware, and Copperfield supplies. These aren’t leftover materials from another job. They’re procured specifically for your chimney, tracked by batch, and installed to manufacturer specification. If a part fails because of our handling or installation, we replace it under the Done Right Promise.
• Cleanup that leaves no trace. We lay protective sheeting from the truck to your fireplace, run a vacuum with HEPA filtration during the sweep, and do a final walkthrough with you before we pack up. Soot in the hallway, scratches on the mantel, or debris in the driveway means we missed our own standard. We’ll correct it immediately.
• On-time arrival with a named, background-checked technician. You get a text when your tech is en route, a uniformed crew member who has passed a background check, and a license number you can verify. This is the “Arrive on schedule” and “Verified crews” commitment in the Haven Standard. If we’re running late, we call before you have to wonder.
• Honest pricing with zero bait-and-switch. The written price we give you before work starts is the price you pay. No exceptions. Haven Standard Clause 1 requires it. We don’t “discover” problems that inflate the bill after we’re already in your home. If our camera inspection reveals additional work, we stop, show you the footage, and write a new scope with a new price. You approve it before we continue.

Our Satisfaction Promise

If you’re not satisfied with our work in Downers Grove, we want to know within 365 days. Call us at (331) 253-4980. A live person answers 24 hours a day, 7 days a week. No voicemail maze, no callback tag. We’ll schedule a return visit, review the photo record from your original job, and identify what fell short of the Haven Standard. Then we make it right. Repair, re-clean, replace, or refund. The specific remedy depends on what happened, but the outcome doesn’t vary: you get what you paid for, or you get your money back. We’ve operated this way since 2009 because it’s simpler than arguing. A homeowner in Downers Grove who can show us a photo of creosote we missed, a liner joint we left unsealed, or a cap we installed crooked gets a straight answer and a straight fix. No department transfers, no “let me check with my manager.” Corrine Halstead, Owner, reviews every satisfaction complaint personally. Most are resolved on the first return visit. The few that aren’t get a second visit, also at no charge, until the work matches what we wrote down before we started.

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Licensed & Insured Backing

The 365-Day Done Right Promise is only as solid as the company behind it. We’re licensed and insured, which means there’s a regulatory body you can appeal to and an insurance policy that covers damage if something goes wrong. That’s the real guarantee behind the paperwork. In Downers Grove, where winters hit hard and freeze-thaw cycles punish chimney crowns and flue liners, you need a contractor who can still be found in March when you notice a problem from a November job. We’ve been here since 2009. We’ll be here next year. The license and insurance aren’t decorations. They’re the mechanism that makes our word enforceable. When we say we’ll make it right, we have the structure, the capital, and the longevity to follow through. That’s what Downers Grove homeowners get with Emberly Chimney Cleaners: a promise that can be kept, and a company that’s still around to keep it.

Written by Corrine Halstead, Owner at Emberly Chimney Cleaners Downers Grove, serving Downers Grove since 2009.